Ozwin 365 Terms & Conditions – What you need to know before joining

Introduction

Welcome to Ozwin 365. These Terms & Conditions ("Terms") form a binding agreement between Ozwin 365 and all its members. By using our website, creating an account, or participating in any game, you automatically agree to these Terms.

Reading these Terms & Conditions is mandatory. By using the platform, you agree to them regardless of whether you have read them. If you object to any part, please refrain from using the platform.

General Terms

These Terms & Conditions apply to all services, games, offers, and activities on the Ozwin 365 platform. All Ozwin 365 services are available in both English and Bengali. In the event of any interpretive discrepancy between the two versions, the Bengali version shall prevail.

Ozwin 365 is an internationally licensed gaming operator. Our platform operates in accordance with international gaming regulations, verified through regular third-party audits.

• These Terms & Conditions take effect from the date they were last updated.
• Previous versions of the Terms & Conditions are archived and available upon request.
• Ozwin 365 reserves the right to make the final decision in accordance with these terms.

Account Registration

To open an account with Ozwin 365, you must provide accurate and truthful information. Accounts created with false or misleading information may be closed at any time and any balance may be forfeited.

• Each person may only register one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• The email address provided at registration must be active and personally owned.
• Keeping your password confidential is your responsibility. Ozwin 365 is not liable for any loss resulting from sharing your password with others.
• A photo of your National ID or passport may be requested to verify your account.
• A screenshot or proof of your mobile banking account may be requested for payment verification.

Eligibility & Age Requirement

All Ozwin 365 services are strictly for users aged 18 and above. Registration by minors is strictly prohibited. We may request identity documents for age verification at any time.

• If there is any doubt, Ozwin 365 may temporarily suspend an account pending age verification.
• All funds deposited into an account belonging to a minor will be forfeited.
• Residents of countries or regions where online gaming is prohibited are not permitted to use our services.

Deposits & Withdrawals

Ozwin 365 supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, VISA, and Mastercard. All transactions are processed through secure, encrypted channels.

• Minimum Deposit: 500 BDT.
• Minimum Withdrawal: 1,000 BDT.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals will not be processed until account verification is complete.
• Withdrawals are typically processed within 24 hours. In cases where additional verification is required, it may take up to 72 hours.
• Additional documentation may be required for unusually large withdrawal amounts.

Bonuses & Promotions

Ozwin 365 offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the bonus page.

• Welcome Bonus: Applicable to new members only, on their first deposit.
• Bonus funds are kept separate from real money. Winnings from bonus play cannot be withdrawn until the bonus conditions are met.
• Bonus wagering requirements are typically 15 to 30 times the bonus amount — please check the specific offer's terms to confirm.
• Not all games may be eligible for bonus wagering. The games that qualify will be specified in the bonus details.
• Bonuses not used within the specified period after being credited will be automatically cancelled.
• The same account holder may not claim the same bonus more than once.
• Ozwin 365 reserves the right to modify or cancel any bonus program at any time without prior notice.

Gaming Rules

All games on Ozwin 365 are powered by internationally certified Random Number Generator (RNG) technology. Every game outcome is entirely random and impartial.

• If a technical fault occurs in the gaming system, all bets for that round will be considered void.
• If disconnected, any in-progress game will be restored to its last saved state.
• Each game has its own rules, which can be found within the game itself or in the Help section.
• In Live Casino games, the dealer's decision is final.
• Sports Betting outcomes are determined in accordance with official announcements from the relevant sports authorities.

Prohibited Activities

The following activities are strictly prohibited on the Ozwin 365 platform. Engaging in any of them will result in account closure and forfeiture of your balance:

• Using bots or automated software to play games.
• Using another person's account or playing on someone else's behalf.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or any illegal financial transactions.
• Opening multiple accounts to claim bonus offers more than once.
• Engaging in harassment or abusive behavior toward other members.
• Abusive or threatening behavior toward Ozwin 365 staff.
• Sharing any platform information with third parties without authorisation.

Data Protection

Ozwin 365 takes the protection of your personal data seriously. We use SSL encryption and modern data security technology to keep your information safe.

• Your information will never be sold to third parties.
• We may be required to share information in response to a lawful request from law enforcement authorities.
• Your information will only be used for marketing purposes with your prior consent.
• For our full data policy, please visit our Privacy Policy Read.

Responsible Gaming

Ozwin 365 is firmly committed to responsible gaming. We want every member to enjoy our games in a healthy, controlled way.

• You can set daily, weekly, and monthly deposit limits on your account.
• You can set a session time limit to avoid spending excessive time on the platform.
• You can take a cooling-off period to step away from the platform temporarily.
• If you feel you are losing control over your gaming, please use the self-exclusion feature.
• To learn more about responsible gaming, visit our Responsible Gaming View page.

Account Suspension & Closure

Ozwin 365 reserves the right to suspend or permanently close an account for any of the following reasons:

• Violation of these Terms & Conditions.
• Creating an account using false information.
• Participating in prohibited activities.
• Suspected fraud or money laundering.
• Being identified as a minor.
• Extended inactivity (more than 12 months).

Any verified balance remaining at the time of account closure will be refunded, unless the account is closed due to prohibited activity, in which case the balance may be forfeited. Members who wish to close their account voluntarily can contact our support team at any time.

Limitation of Liability

Ozwin 365 is committed to delivering the highest quality of service; however, our liability is limited in the following areas:

• If a game is interrupted due to internet connectivity issues.
• Delays in transactions caused by third-party payment processors.
• Temporary service interruptions due to unexpected technical faults.
• Account information compromised due to the member's own negligence.
• Service disruptions caused by force majeure events such as natural disasters, war, or similar circumstances.

Dispute Resolution

If a dispute arises, please contact our support team first. Most issues are resolved through direct communication.

• To raise a dispute, please contact us via email or live chat.
• An initial response will be provided within 7 business days of receiving a complaint.
• A final decision on complex cases will be issued within 30 business days.
• If a dispute cannot be resolved directly, it may be referred to an independent third party or the relevant licensing authority.
• International gaming law applies to any disputes arising from these Terms & Conditions.

Member satisfaction is always our priority. If you run into any issue, don't hesitate to reach out — we're here for you.